Customer Service

You shall be engaged to provide the below professional services:

• Roles and Responsibilities:

1. Responding promptly to customer inquiries.
2. Communicating with customers through various channels.
3. Acknowledging and resolving customer complaints.
4. Knowing our products inside and out so that you can answer questions.
5. Processing orders, forms, applications, and requests.
6. Keeping records of customer interactions, transactions, comments, and complaints.
7. Communicating and coordinating with colleagues as necessary.
8. Providing feedback on the efficiency of the customer service process.
9. Assisting customer in device loan application through various system.

Key Performance Indicator:

1. A minimum EMAP submissions of 10 submissions every day.

Basic : 1.5k + commision + bonus